We fix broken processes, and improve the health of your business.

We work alongside you to fix your problems.

Our team attacks operational problems by looking at business processes and technology capabilities. This means we look at how your team and the systems they use are working together and how those support your business goals or desired behaviour.

Our core team brings a variety of specialities together, allowing us to offer the right skills to match your individual challenges.

Ops Project Execution

Buckle up, it’s time. Ops Project Execution takes your biggest operational pain points and gets them done. When you are working in your business it is hard to find the time to work on your business. We prioritize your projects and work within your team to get them completed so you can continue to grow.

These types of projects come at you from all different directions – like your strategic planning sessions, changes in business direction or changes in your team dynamics. They keep you up at night but you and your team are so busy working in the day-to-day they never get the attention they need, and your operational debt grows.

You’ll be surprised how heavy that burden has been weighing on you and how a weight will be lifted off your shoulders once we have completed your to-do list.

Project in Progress.

Contract Product Owner Services

Technology teams are a big part of what a business can deliver. If the development team seems to be missing the mark we’ll step in as your Product Owner to get them delivering what you need them to. PS – if you don’t have a PO (or BA) in your business, you should.

Every time a project misses the goal, is partially delivered, is late or over budget you can bet your bottom dollar it’s because there was a problem with defining requirements. This is the most important part of any development project. Solid requirements result in the project meeting expectations in a timely manner. Bad requirements lead to projects that don’t deliver value and a painful development process.

Defining requirements is complicated and takes a specific set of skills. Whether your team works in a waterfall or agile methodology doesn’t change this need. We’ll fill this critical gap in your team while you find a permanent resource.

Process Engineering

This sounds a little formal for our style but if your systems and information don’t work well together you need some process engineering magic.

Think of the core processes within your business:

  • How a customer places an order for your products or services
  • How those orders are processed and fulfilled
  • How your teams operate within their own departments or cross-functionally
  • How you communicate with customers and when
  • How your teams report on progress and success
  • How your financial systems integrate with every part of your business

We’ll figure out the processes and systems that need attention, engineer and document new workflows and then implement the change.

Project in Progress.

Transition to Agile Principles

Agile is not just for the Technology teams. Agile principles are extremely valuable in every part of your business.

If your business needs to adapt to change and get a bit better every day you need Agile principles in every department, starting with technology. Say goodbye to the ways of the Waterfall and jump into Agile – right-sized for your organization.

Process Documentation

We know this isn’t the most fun thing to think about* but you know as well as we do that documenting how you do important things (like pay people, buy things, fulfill orders, etc.) reduces the risk of those things falling apart if someone on your team leaves.

We don’t want you to have to go through the process of creating Standard Operating Procedures because you have more fun things to do. Let us sit with your team, figure out what they do, get it down on paper and organize it in a way your HR department will give you a gold star for. We’ll even suggest some process improvements as we come across them. Bonus!

*unless you are process nerds, like us.

Process Documentation

Work with EGI

We can provide clarity to the problems you’re having, we’ll work side-by-side with you, and get things done, and we might even make it fun along the way. Contact us today to get started on your project.