efficiency

Even the best processes can fail

I was recently working with a group of talented people who lacked process. They were, what I like to call, rammy. They went along, ramming their way through the day until the achieved their objective. Day after day (then eventually, night after night), they went right...

The process of good processes

A huge part of what I do is centered around process improvement. Every company has processes they do that are painful and annoying because they are inefficient and no one realizes their benefit. But they exist, so there must be some purpose, right? Wrong. There are...